Email Support

Our most common question is "How do I set up Outlook to send/receive mail on OfficeConnect.net mail servers?" Here is a pictorial guide to help set up Outlook to do just that.

(Click images to enlarge them!)

1. In Outlook, click on Tools->Email Accounts.

2. Click on "Add a new e-mail account" -> Next.

3. Click on POP3 -> Next.

4. Complete the red blocks with information from your account administrator.  When done, click on "More Settings...".

5. Click on the Outgoing Server tab.

6. Select "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server".  And click Ok.

*** Note*** Outlook 2007 users should check "Log on to incoming mail server before sending mail" instead of "Use same settings as my incoming mail server".

7. Select "Test Account Settings".

8. If all was set up correctly, you'll see the following window with the five check boxes.  If you see this, you'll receive a test message in your account which can be deleted.  If you encounter errors here, repeat the steps above.  If that does not work , then contact your system administrator with the exact error messages and the lines which do not have green check marks next to them.  From here, click Close.

9. Finally, click "Next" and "Finish" on the successive windows to close out the new email account configuration wizard.

This will return you to Outlook to resume normal email operation.